Shipping


SHIPPING TO USA AND WORLDWIDE FROM $7.99

WE PROVIDE FREE GROUND SHIPPING TO US ON ORDERS OVER $45

Approximate shipping times (does not include weekends/public holidays):

  1. a) USA, Canada, UK, Europe*, Asia* (most countries), Australia/New Zealand ~ 7 to 14 business days.
  2. b) Mexico, South America*, Philippines, Indonesia, India, Turkey, Middle East, South Africa, Rest of the world ~ 14 to 35 business days.
  3. c) Columbia, Kuwait ~ 20 to 45 business days.
  4. a) Russian ~ 10 to 20 business days.

 

Delayed delivery - in very rare instances, packages may take longer than the stated expected timeframe. Unfortunately, we are unable to control shipping times and any unexpected delays that may occur en-route and we seek your understanding and patience should this occur. In such cases, we will ship out a new package if there is no tracking updates for more than 30 business days (Lebanon, Kuwait, Columbia - 60 days). This may especially be true during the busier holiday seasons at the year's end (November to December months).

EXPRESS MAIL VIA DHL/FEDEX/EMS/ARAMEX (3-12 DAYS):

Available for packages at a flat rate of $18USD to $50USD per package, depending on country and weight. For orders of more than one item, higher shipping fees may apply. In such cases, we will email you at your given address for confirmation. We generally do not offer DHL for large orders of multiple different items.

If your order is urgent, please email us at emmalafontaineboutique@gmail.com to confirm that the order will reach you in time for your special event. 

PROCESSING TIME VS SHIPPING TIME

Please note that processing time (2-5 business days) is different from shipping time and should be added to the total delivery time. Orders generally take 2-5 business days to be fully processed (checked, packed, forwarded to logistics and sent forth to the post office).

After your order has been processed, your package will then be picked up by our shipping company for dispatch. An email with your online tracking information and details will then be sent to your email address we have on file about 2 business days later.

CANCELING AN ORDER

Once an order is placed, we will not be able to cancel it after 4 hours as your order might have already been processed. Please do drop us an email at emmalafontaine@gmail.com as soon as possible if you'd like to cancel an order that you have just made.

UNCLAIMED ORDERS

We are not responsible for any packages returned to us as refused, unclaimed, undeliverable, or because of incorrect or insufficient address. Unclaimed items are subjected to a 30% restocking fee or $15USD redelivery fee to cover postage costs.

CUSTOM / DUTY FEES

Custom fees are the responsibility of the customer. Please check with your local customs agency regarding fees. Also, kindly note that in rare occasions, custom agents may delay delivery of some packages. We highly encourage customers to register an account with us to keep track of your order.

SEPARATE PACKAGES

In some instances, an order may be split into different packages for any of the following reasons: Certain items may be on backorder / Weight restrictions for regular shipping imposed by the post office / Different designers/warehouse location (we work from multiple warehouses to bring you the best selections at affordable prices)*Please note that the tracking system does not update during the transit period between countries, but it will update again once it’s in your country. We are not responsible for items that are lost in the mailing system. All items are shipped out via a trackable method. On the very rare occasion an item is not delivered within 30 business days after it has been shipped, we will reship a new piece via the same delivery method.